Through interactive modules, learners will develop a step-by- step approach to difficult conversations, learn strategies for managing emotions and conflict, and practice effective communication techniques.
Difficult Conversations
This 45-minute E- learning course is designed to equip learners with the skills and confidence to navigate challenging conversations with confidence and effectiveness.
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Course Outline
Introduction to difficult conversations:
Introduction to the importance of effective communication in the workplace.
Strategies for Managing Difficult Conversations:
Understanding the challenges of managing difficult conversations.
Planning & preparing for difficult conversations:
Strategies for preparing for and approaching difficult conversations.
Important techniques:
Active listening and empathy techniques.
Strategies for Effective Feedback Communication:
Effective communication strategies for delivering and receiving feedback.
Effectively closing a difficult conversation:
Learn to effectively conclude difficult conversations by summarizing key points, expressing appreciation, and discussing next steps, ensuring mutual respect and understanding.
Learning Outcomes
- Explain what constitutes a difficult conversation and identify common scenarios.
- Understand the importance of difficult conversations in personal
and professional settings. - Identify common barriers to effective communication in difficult conversations.
- Develop a structured approach for preparing for difficult conversations, including setting objectives and anticipating potential reactions.
- Learn strategies for managing emotions and conflict in difficult conversations.
- Demonstrate effective listening skills, including reflective listening and paraphrasing, to facilitate understanding and empathy during challenging discussions.
- Practice effective communication techniques for asserting oneself, listening actively, body language and negotiating solutions.
- Foster empathy by identifying and considering the perspectives of others involved in the conversation.
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